At Ndizihiwe Shop, we stand behind the quality, craftsmanship, and durability of our dressers. This Warranty Policy explains the terms and conditions under which warranties are provided for dressers purchased directly through our online store, https://ndizihiweshop.site.
1. Warranty Coverage
We offer a 1-year limited warranty on most of our dressers unless otherwise stated on the product page. This warranty covers:
Manufacturing defects.
Structural faults or material issues under normal, residential use.
Please review individual product listings for any product-specific warranty variations or additional coverage details.
2. Warranty Period
The warranty is valid for 12 months from the original date of purchase. Proof of purchase (order number/receipt) is required to initiate any warranty service.
3. How to File a Warranty Claim
To submit a warranty claim, please follow these steps:
Contact Us: Email support@ndizihiweshop.site.
Include: your order number, product name/model, a clear description of the issue, and photos or videos (if applicable).
Response: If your claim meets our warranty criteria, we will provide instructions for return, replacement, or repair and explain next steps.
4. Warranty Exclusions
This warranty does not cover:
Damage resulting from misuse, mishandling, improper installation, or neglect.
Normal wear and tear from regular use (minor scratches, finish wear, fading).
Cosmetic issues that do not affect the product’s function (small surface blemishes).
Alterations, repairs, or modifications not authorized by Ndizihiwe Shop.
Products purchased through unauthorized resellers or third-party marketplaces.
5. Limitation of Liability
Ndizihiwe Shop’s liability under this warranty is limited solely to the repair or replacement of a defective dresser. We are not responsible for any indirect, incidental, or consequential damages (including but not limited to loss of use, lost time, or other economic loss) arising from the use or inability to use our products.
6. Customer Responsibilities & Additional Notes
Customers are generally responsible for return shipping costs unless the item was delivered defective or damaged upon arrival and the claim is approved.
All replacements are subject to stock availability; if an identical replacement is unavailable, we will provide an appropriate substitute or issue a refund where applicable.
Warranty claims are typically reviewed and processed within 5–10 business days after we receive the returned item (if a return is required).
7. Evidence & Inspection
We may require the returned product or additional evidence (photos, videos) to investigate the claim. Do not discard packaging or accessories until your claim is resolved.
8. Transferability
This warranty applies only to the original purchaser and is not transferable unless otherwise specified in a product listing.
9. Governing Law
This warranty shall be governed by the laws applicable to the Seller’s place of business and does not affect your statutory rights where such rights cannot be excluded by law.
10. Contact Information
For warranty questions or to begin a claim, please contact:
Ndizihiwe Shop – Online Dresser Store
📍 703 Plum St, Solon, IA 52333, USA
📧 support@ndizihiweshop.site
📞 +1 712 798 9190