At Ndizihiwe Shop, we are committed to delivering your orders quickly and safely. This Shipping & Delivery Policy explains our order processing times, shipping methods, costs, and other important details.
1. Order Processing Time
All orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping Methods & Delivery Times
We partner with trusted courier services to ensure your items arrive in perfect condition. Typical delivery times are:
USA: 5–10 business days
International Orders: 10–20 business days (may vary based on location)
Please note that delivery times are estimates and may be affected by factors beyond our control, such as customs delays or carrier disruptions.
3. Shipping Costs
Shipping charges are calculated at checkout based on your delivery address, package weight, and shipping method selected. We occasionally offer free shipping promotions on selected items or order amounts.
4. Order Tracking
Once your order has been shipped, you will receive a tracking number via email so you can monitor your delivery status in real time.
5. International Shipping
We ship to select countries outside the USA. International customers are responsible for any customs duties, taxes, or fees imposed by their country.
6. Delivery Address
Please ensure you provide the correct shipping address during checkout. We are not responsible for delays or lost packages caused by incorrect or incomplete addresses.
7. Delayed or Lost Shipments
If your order is delayed beyond the estimated timeframe or appears lost, please contact our support team. We will work with the carrier to locate your package or arrange a replacement if necessary.
8. Damaged Packages
If your package arrives damaged, please document the condition with photos and contact us within 48 hours of delivery so we can file a claim with the carrier and resolve the issue promptly.
9. Contact Us
For any questions or assistance regarding shipping and delivery, please contact:
📧 Email: support@ndizihiweshop.site
📍 Address: 703 Plum St, Solon, IA 52333, USA
📞 Phone: +1 712 798 9190