At Ndizihiwe Shop, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, our Return & Refund Policy ensures a smooth and fair process.
1. Eligibility for Returns
You may request a return within 30 days of receiving your order. To be eligible, the item must be unused, in its original packaging, and in the same condition you received it.
2. Non-Returnable Items
Certain items cannot be returned, including:
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Customized or special-order products
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Items damaged after delivery due to misuse
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Clearance or final sale products
3. Return Process
To initiate a return, please contact our support team via email at support@ndizihiweshop.site with your order number, product details, and the reason for return. We will provide instructions and a return address.
4. Shipping Costs for Returns
Unless the return is due to an error on our part (e.g., wrong or defective item), customers are responsible for return shipping costs.
5. Damaged or Defective Products
If you receive a damaged or defective product, contact us within 7 days of delivery. We will arrange for a replacement or issue a full refund, including shipping costs.
6. Refund Processing
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5–10 business days to your original payment method.
7. Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same product, contact us to arrange the process.
8. Late or Missing Refunds
If you haven’t received your refund after the stated timeframe, first check your bank account, then contact your bank or credit card company. If the issue persists, email us for assistance.
9. Contact Us
If you have any questions about our Return & Refund Policy, please contact:
📧 Email: support@ndizihiweshop.site
📍 Address: 703 Plum St, Solon, IA 52333, USA
📞 Phone: +1 712 798 9190